The Children's Place Stores, Inc. -

Product Manager, Digital Experiences

1 month ago(11/15/2017 2:33 PM)
Job ID
2016-27746
# Positions
2
SECAUCUS
New Jersey

Overview

 

 

The Product Manager, Digital Experiences will be part of the Omnichannel Team whose mission is to develop digital products that are deeply meaningful to its customers, through collaboration, user research, testing, and challenging conventions. You will be the voice of the customer, ensuring a seamless and meaningful customer experience across all channels. You will partner with marketing, merchandising and technology teams to focus on optimizing customers’ digital experiences across web and app.

Responsibilities

 

  • Product vision:
    • Maintain a deep understanding of customer needs, personas, and journeys
    • Partner closely with marketing, merchandising and technology to develop a product vision and prioritize a roadmap based on customers’ needs, the company’s overall strategic objectives and ROI.
    • Evangelize the digital roadmap with cross-functional stakeholders
  • Research:
    • Leverage internal and industry data to identify opportunities and define success
    • Drive the customer-centric research process for defining the product feature set and user experience
  • Problem solving:
    • Recommend solutions to solve customer pain-points and meet evolving business needs
    • Identify, isolate and resolve customer-impacting issues in a timely fashion to negate or minimize customer impact
  • User stories: Drive the entire lifecycle of user stories
    • From: defining goals and acceptance criteria, wireframes and prototypes
    • To: testing, launching, measuring, and optimizing
    • Work with technology, business stakeholders, QA and project managers to shepherd the execution of user stories

Qualifications

  • Qualifications:

    • Bachelor’s degree in computer science, user experience design, business, marketing, or related field
    • 3+ years of experience in demonstrated success in product or product-related role
    • Experience in user-centric product development and design
    • Experience with Lean or Agile methodologies a plus
    • Experience in A/B testing or user research methods a plus
    • Experience in retail industry a plus
  •  Skills and Behaviors:

    • Requires flexibility, initiative and team-focus to drive success
    • Enjoys leading by influencing cross-functional partners – including remote resources
    • Enjoys working in a fast-paced environment with changing priorities
    • Make sound prioritization judgments
    • Understand current digital, mobile, and omnichannel trends as well as competitive landscape
    • Excellent verbal and written communication skills
    • Must have a deep curiosity and desire to continuously learn
    • Ability to communicate in technical and non-technical terms

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