The Children's Place Stores, Inc. -

Manager, User Experience (UX)

1 month ago(11/14/2017 10:33 AM)
Job ID
2016-27837
# Positions
1
SECAUCUS
New Jersey

Overview

 

The Manager User Experience, will be a part of the Digital Product Management team, whose mission is to advocate for what users want, need, and expect from the digital products we create. This role will design customer facing experiences through collaboration, user research, testing, and by always challenging conventions. This position will also be the voice of the customer, offering solutions for complex challenges to transform the customer journey into a seamless, usable, and meaningful experience across all channels.

 

This position will own user experience strategy and partner with creative, merchandising, technology and the rest of the Product Team to focus on solutions that mitigate risk, provide business value, and improve brand engagement.

 

Responsibilities

Responsibilities

 

  • Examine data to define future opportunities, conduct A/B and usability testing to improve products, generate incremental revenue, and identify new opportunities
  • Maintain a deep understanding of customer needs, personas, and journeys
  • Work in collaboration with product managers, designers, engineers, QA gurus and more to deliver an exciting and interactive experience to our customers and make the complex clear for designers and engineers alike
  • Create highly-detailed annotated wireframes, user flows, and process flows within complex web, mobile and omni-channel applications
  • Bring user-centered design (UCD) process methods to digital applications from concept to launch
  • Create information architecture and wireframes that drive the entire lifecycle of user stories, from defining goals, stories, prototypes, and ROI of new opportunities to launching, measuring, and optimizing
  • Document and communicate your design ideas to fellow team members, stakeholders, and clients
  • Partner closely with Product Management leadership and cross-functional partners to contribute to product vision and prioritize product roadmap based on ROI and company’s overall strategic objectives
  • Partner with internal business partners to modify requirements or enhancements and meet with IT to test and implement any changes

Qualifications

  • Qualifications

     

    • Bachelor’s degree in business, marketing, computer science, user experience design, or related field
    • 5+ years of experience in demonstrated success in a UX position
    • In-depth knowledge in iOS and/or Android mobile and tablet platforms
    • Familiarity with user interface patterns for mobile and web
    • Experienced using tools such as Sketch for wireframing and Axure for prototyping your designs
    • The ability to sketch and generate big-picture ideas for early-stage UX work
    • Experience planning and facilitating user research and usability tests
    • Experience with Lean or Agile methodologies a plus
    • Experience in A/B testing or user research methods a plus
    • Experience in retail industry a plus
    • Experience in user-centric product development and design

     

    Skills and Behaviors:

    • Ability to use analytics to identify opportunities and define success
    • Understanding of current digital, mobile, and omnichannel trends as well as competitive landscape
    • Excellent verbal and written communication and leadership skills
    • Must have a deep curiosity and desire to continuously learn
    • Ability to communicate in technical and non-technical terms  

     

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